Services

Specialized consulting across the full learning operations lifecycle.

LMS Administration & Platform Management

Full administration of enterprise learning platforms — configuration, integrations, content publishing, compliance reporting, and vendor management. We handle the operational complexity so your team can focus on content and learners.

  • Platform setup and configuration (SkillJar, Teachable, Absorb, Docebo, Evolve)
  • LMS migrations with zero learner disruption
  • Integration management (Salesforce, Credly, Pearson VUE, Proctorio)
  • SCORM / AICC content support and troubleshooting
  • GDPR compliance, data retention, and audit trails
  • Vendor PoC evaluation and recommendation

Certification Program Management

End-to-end management of technical certification programs — from exam logistics and proctoring operations to badge issuance and database management. Proven experience managing programs with 25,000+ certified engineers.

  • Pearson VUE exam scheduling and issue resolution
  • Credly digital badge configuration and issuance
  • Certification database management and reconciliation
  • Exam integrity controls and anti-cheating processes
  • Program metrics reporting and stakeholder dashboards
  • Multi-tier certification track management

Training Operations Management

Day-to-day operational management of instructor-led and self-paced training programs — scheduling, vendor coordination, learner support, and workflow automation that keeps programs running efficiently at scale.

  • ILT session scheduling and calendar management
  • Learner support inbox management and SLA adherence
  • Vendor management (Skilljar, Camtasia, HeyGen, Lucidchart, Credly)
  • Executive reporting and program KPI dashboards
  • Cross-functional stakeholder communication
  • Private and custom course coordination

Process Automation & Workflow Design

Design and implementation of automated workflows that eliminate manual bottlenecks, reduce support volume, and improve operational efficiency across training programs.

  • Certificate generation and delivery automation
  • Enrollment and exam workflow automation
  • AI-assisted content and reporting workflows
  • Support deflection via documentation and self-service resources
  • Marketing and campaign timing coordination

Program Scaling & Growth Operations

Strategic and operational support for training programs undergoing rapid growth — building the infrastructure, processes, and automation needed to scale without proportional headcount growth.

  • Scaled delivery model design (self-paced, ILT, hybrid)
  • Partner and GSI training program development
  • Content launch readiness and go-live coordination
  • Cost optimization through platform consolidation
  • CSAT improvement through analytics and process changes

Ready to scale your training program?

Tell us about your situation and we'll recommend a practical path forward.

Get in Touch